Case Study - Plas Newydd Nursing and Residential Care Home
"Working with TCD Energy was a decision that paid off far beyond our expectations. Although we weren’t in a position to switch suppliers, their team was able to identify and recover a substantial amount in VAT overpayments that we would have never noticed on our own. Their professionalism and attention to detail were outstanding, and the process was straightforward and stress-free. The £4,950 recovered has made a real difference in our budget, and we are incredibly grateful for their support. I highly recommend TCD Energy to any business or care facility looking to ensure they are being charged fairly for their utilities."
Mr Aga - Director
£4,950
VAT Overpayments Recovered
20%
Annual Cost Reduction
Area: Utility Account Audits and Over-Billing
Recovering Overpayments from Energy Suppliers on behalf of Care Providers
Plas Newydd Nursing and Residential Care Home is a well-regarded care facility that provides high-quality care and support to its residents. Recognising the importance of managing operational costs to maintain the standard of care, the owner, Mr. Aga, sought expert assistance in ensuring that the home's utility bills were accurate and fair.
Plas Newydd Nursing and Residential Care Home was concerned about the accuracy of its energy billing but was not within its contract renewal window
Plas Newydd Nursing and Residential Care Home was concerned about the accuracy of its energy billing but was not within its contract renewal window, which meant that switching suppliers to potentially lower costs was not an immediate option.
However, the owner suspected that there might be other opportunities to reduce costs, specifically related to VAT charges on the energy bills.
TCD Energy performed a detailed review of the electricity, gas, and water supply contracts across all locations.
Mr. Aga contacted TCD Energy to conduct a complimentary audit of the care home's energy accounts. The goal was to identify any billing discrepancies and explore opportunities for cost recovery, even without the possibility of changing suppliers at that time.
TCD Energy conducted a meticulous review of Plas Newydd’s energy bills, focusing on the VAT rates being applied. This involved examining historical bills to ensure that the care home was not being overcharged by its current energy supplier.
TCD Energy discovered that Plas Newydd had been incorrectly charged VAT at a higher rate than applicable for a nursing and residential care home. This error resulted in substantial overpayments over time.
Immediate action was taken to rectify the situation. TCD Energy liaised directly with the current energy supplier on behalf of Plas Newydd, submitting all necessary paperwork and supporting evidence to reclaim the overpaid VAT.
The audit led to a significant financial recovery for Plas Newydd...
TCD Energy successfully recovered £4,950 in VAT overpayments, which was promptly returned to the care home. This recovery represented a significant financial benefit, particularly given the constraints of being outside the renewal window.
The audit not only corrected the immediate overpayments but also ensured that future billing would be accurate, preventing further losses and improving the financial oversight of the care home’s utility expenses.
The audit led to a significant financial recovery for Plas Newydd.
This case study demonstrates TCD Energy’s ability to deliver value through detailed audits and expert knowledge, even when clients are not in a position to renegotiate or switch suppliers.
By recovering significant VAT overpayments, TCD Energy provided Plas Newydd Nursing and Residential Care Home with crucial financial relief, underscoring their commitment to supporting businesses in managing their utility costs effectively.
